What better way to enter the New Year than with a new, fresh and slick update to your mobile operating system for your Samsung Galaxy SIII taking you up to Android 4.3. One of the amazing things about the update is now when it comes to your emails you will find it a lot easier to navigate around your various inboxes owing to the pop out side bar. One particular advantage is that you are now easily able to see your junk folder. On the previous version, this was not easy to achieve.
I’m sure those of you who have a the same Samsung model will understand how frustrating it was to obtain emails that accidentally go in your junk folder, the process of it all! - You had to access the web version of your email account, then transfer the email from your junk to your inbox to make it accessible via your mobile, so the update was very welcome in this regard.
On the downside, a few of us have noticed the very well reported slow down in performance it has caused on our phones, the depleted battery life and the problems with the lock screen that now occur. Also, I have yet to discover how to turn off this talk command feature, for which I have no use and owing to the overall slow down of my device, now seems to be popping up randomly more often with a loud beep (even when the phone is on silent which can be embarrassing)! We are hoping that these issues will be fixed soon.
However, the reason for this post is primarily that we have encountered a significant problem when it comes to our responsive e-mail templates. They don't work anymore. All our previous responsive e-mails did but now for some reason they are simply not working. Our guess is that the native app is now more closely following the rules of the Gmail app in that it is stripping out our header style tags and consequently ignoring our media queries. Before we remove the device from our testing list, we will wait to see if this is part of the aforementioned problems due to be fixed, or in fact intended behaviour in which case we will need to adjust the way we do our e-mails.
So the question is, do we try and work out an alternative to our method responsive method, or do we drop the device from our support list.
One such alternative might be to create two separate versions of the email – a Mobile and a Desktop version.
By this we mean for each element in the e-mail, rather than using floating we would have to duplicate each bit and show/hide the relevant block of code. Doing this however will create extra code and we already have a bit of a problem when it comes to Gmail which has a file size restriction. We managed to overcome this for the most part by removing all the tab spacing but having to duplicate half the content may take us over that restriction again.
We here at Cergis are discussing this actively and are trying to find and are working out our alternatives and solutions.
To be continued…………